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The Customs and Border Control Service (CBC) would like to inform businesses and individuals, who wish to clear and collect their cargo that arrived by air before or during the COVID-19 public health emergency, to please contact  244-4959 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for an exemption letter to complete their transaction.

Persons are reminded to use the online COLS portal to submit their entry declarations. For those that have already received a release to collect air cargo from CBC, please contact them at the above-mentioned phone number or email address for an exemption letter. 

Until further notice, no storage fees will be charged for imports that arrived 7 days prior to and during the COVID-19 public health emergency.

To accommodate the collection of cargo, CBC’s Transit Shed (warehouse) will be open from 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm on Saturday. Importers are reminded of the daily soft curfew hours, 5:01am to 7pm.

For official government statements on COVID-19 measures, please visit www.gov.ky/coronavirus or www.cbc.gov.ky and look for the Coronavirus Update page under the Travel tab.